Summary

• Skilled at adapting to and assisting the needs of clients and coworkers
• Creative and resourceful at solving challenges
• Handles and prioritizes tasks with ease
• Plays well with others
• Detail-oriented organizer
• 15 years experience in managing time, resources, people and events in fast-paced environments

• Win95/98/NT/2000/XP, Macintosh 8/9, *NIX
• Troubleshooting TCP/IP/network connectivity, telnet/SSH, adding printers, FTP/sharing files
• Over 13 years UNIX use in variety of flavors
• ACE certified in SCO OpenServer 5.* and Unixware 7
• Experienced with service providers and their access - from shell accounts to Hotmail
• MS Word and Excel; IE and Netscape; Eudora and Outlook; Palm Desktop and Lotus Organizer

• Pre-sales, installation and up-and-running support for the MultiView suite of terminal emulation products.
• Answer live calls and E-mail promptly.
• Pinpoint what the user needs. Even if the user does not have the technical language or skills to explain it.
• Troubleshoot network connectivity. Win95/98/NT/2000/XP via SSH, TCP/IP, Modem and RS232 connections.
• Assist in configuring peripheral printers, file transferring and file sharing.

• Support SCO and all layered applications for up-and-running installation.
• Translate between the end customers and the vendor support staffs.
• Assess the needs of the client and respond accordingly. Prioritizing issues.
• Help people from all over the world with different cultural, language and time zone restrictions.

• Work with a variety of laptops and devices travellers would bring.
• Help non-computer-users install drivers and applications to access our peripherals.
• Assist with printing, Internet connectivity, faxing, business presentations, etc.

References available upon request.